Last updated: 16 June 2026
This Warranty and Returns Policy applies to all products supplied by BOS Oceansport Pty Ltd (ABN 18 611 394 337) (“we”, “us”, “our”).
1. Australian Consumer Law (ACL)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this Policy limits your rights under the ACL.
Additional detail added: If your item arrives damaged, faulty, or not fit for purpose as advertised, you must notify us at sales@bosoceansport.com within 7 days of receiving your order so we can assess and resolve the issue promptly.
2. Manufacturer’s Warranty
2.1 Coverage
We warrant that our products will be free from defects in materials and workmanship under normal use.
2.2 Warranty Periods
We may request proof of purchase to validate a claim.
Additional detail added: Goods presented for repair may be replaced with refurbished goods of the same type, and refurbished parts may be used in repairs.
3. What Is Not Covered
This warranty does not cover:
Damage caused by misuse, neglect, abuse, or improper handling
Impact damage, collision, transport damage, or storage damage
UV damage caused by improper storage or prolonged sun exposure
Damage caused by modifications or unauthorised repairs
Normal wear and tear
Cosmetic imperfections that do not affect performance
Damage caused by use in extreme or unsuitable conditions
Surf skis are performance watercraft and require proper care, handling, and storage.
Additional detail added: This refund policy does not apply to goods that have been worn, used, altered, dropped, broken, or damaged after delivery. All products must be returned in original condition unless faulty.
4. Warranty Claim Process
To lodge a claim, you must:
Email sales@bosoceansport.com
Provide your order number or proof of purchase
Provide photographs or video of the issue
Provide a written description of how the issue occurred
We will assess your claim within a reasonable timeframe (typically 5–7 business days). If the claim is approved, we will, at our discretion:
We may require the product to be returned for inspection.
Additional detail added: Once approved, items must be returned within 14 days of receipt. If the product is assessed and found not faulty or damaged due to misuse, we may refuse a refund, repair, or exchange.
5. Returns – Change of Mind
Due to the size and nature of surf skis, we do not offer change‑of‑mind returns on surf skis.
Accessories may be returned within 14 days if:
Return shipping for change‑of‑mind returns is at your cost.
Additional detail added: There is no return on sale items unless faulty.
6. Faulty or Damaged Goods on Arrival
If your product arrives damaged:
You must notify us within 48 hours of delivery
You must provide photographs of the packaging and product
You must retain all packaging until the claim is resolved
We will arrange repair, replacement, or refund in accordance with the ACL.
Additional detail added: If the item is faulty or not fit for purpose, and you notify us within 7 days of receipt, we will offer a repair, replacement, or refund. Customers must return items within 14 days once approved.
7. Shipping Costs for Warranty Claims
If the product is confirmed to be faulty under warranty, we will cover reasonable return shipping costs. If the product is not found to be faulty, shipping costs are your responsibility.
Additional detail added: Customers assume all risk of lost, stolen, or damaged goods during transit when returning items. We strongly recommend using registered post and optional transit insurance. BOS Oceansport is not responsible for parcels lost or damaged in transit if insurance is not purchased.
8. Contact Us
BOS Oceansport Pty Ltd Email: sales@bosoceansport.com Location: Sydney, NSW, Australia
Additional detail added: Return Mailing Address: BOS Oceansport PO Box 280 Collaroy Beach NSW 2097 Australia.
