Privacy Policy

Last updated: 16 June 2026

This Privacy Policy describes how BOS Oceansport Pty Ltd (ABN 18 611 394 337) (“we”, “us”, “our”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website at www.bosoceansport.com (“Site”), purchasing our products, or interacting with us, you consent to the practices described in this Privacy Policy.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities, including:

1.1 Information you provide directly

• Name
• Email address
• Telephone number
• Billing and shipping address
• Payment information (processed securely by third-party providers)
• Order history
• Warranty claims
• Customer service correspondence

1.2 Information collected automatically

When you visit our Site, we may automatically collect:

• IP address
• Device and browser information
• Pages viewed and time spent on the Site
• Cookies and tracking technologies
• Analytics data (e.g., Google Analytics, Meta Pixel)

1.3 Information from third parties

We may receive information from:

• Payment processors (e.g., eWAY, Stripe, PayPal)
• Review platforms (e.g., Trustpilot, Judge.me)
• Shipping carriers
• Marketing platforms

We collect personal information only by lawful and fair means.

2. Use of Personal Information

We use personal information for the following purposes:

• Processing and fulfilling orders
• Providing customer support
• Managing accounts and transactions
• Responding to enquiries and warranty claims
• Sending service-related communications
• Sending marketing communications (you may opt out at any time)
• Improving our products, services, and website
• Fraud prevention and security
• Compliance with legal obligations

We do not sell personal information.

3. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• SSL encryption
• Secure payment gateways (e.g. Stripe, PayPal)
• Restricted access to personal information
• Secure servers and firewalls
• Staff confidentiality obligations

We do not permanently store full credit card details. All online payments are processed securely by third-party payment providers.

4. Disclosure of Personal Information

We may disclose personal information to:

4.1 Service providers

• Payment processors
• Shipping and logistics partners
• IT and website hosting providers
• Marketing and analytics providers
• Customer review platforms

These providers are only permitted to use personal information for the services they provide to us.

4.2 Legal and regulatory authorities

We may disclose information where required by law, court order, or to protect our legal rights.

4.3 Overseas disclosures

Some service providers may store or process information overseas, including in:

• United States
• European Union
• Singapore
• Other jurisdictions where our service providers operate

We take reasonable steps to ensure overseas recipients comply with the APPs.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyse traffic and usage patterns
• Personalise content
• Deliver targeted advertising

You may disable cookies in your browser settings, but some features may not function properly.

6. Access, Correction, and Deletion

You may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information (subject to legal retention requirements)

Requests may be made by contacting sales@bosoceansport.com.

We will respond within a reasonable period and in accordance with the APPs.

7. Direct Marketing

We may send marketing communications via email or SMS. You may opt out at any time by:

• Clicking “unsubscribe” in an email, or
• Contacting us at sales@bosoceansport.com

We do not sell or rent personal information to third parties for marketing.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide products and services
• Comply with legal obligations
• Resolve disputes
• Maintain business records

When no longer required, information is securely destroyed or de-identified.

10. Children’s Privacy

We do not knowingly collect personal information from individuals under 16 without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when published on our Site.

12. Contact Us

For questions, concerns, or privacy requests, contact:

BOS Oceansport Pty Ltd

Email: sales@bosoceansport.com

Location: Sydney, NSW, Australia