Warranty and Returns Policy

Last updated: 16 June 2026

This Warranty and Returns Policy applies to all products supplied by BOS Oceansport Pty Ltd (ABN 18 611 394 337) (“we”, “us”, “our”).

1. Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• a replacement or refund for a major failure, and
• compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Policy limits your rights under the ACL.

2. Manufacturer’s Warranty

2.1 Coverage

We warrant that our products will be free from defects in materials and workmanship under normal use.

2.2 Warranty Periods

• Surf skis: 12 months from date of receipt of craft
• Accessories: 6 months from date of purchase

We may request proof of purchase to validate a claim.

3. What Is Not Covered

This warranty does not cover:

• Damage caused by misuse, neglect, abuse, or improper handling
• Impact damage, collision, transport damage, or storage damage
• UV damage caused by improper storage or prolonged sun exposure
• Damage caused by modifications or unauthorised repairs
• Normal wear and tear
• Cosmetic imperfections that do not affect performance
• Damage caused by use in extreme or unsuitable conditions

Surf skis are performance watercraft and require proper care, handling, and storage.

4. Warranty Claim Process

To lodge a claim, you must:

1. Email sales@bosoceansport.com
2. Provide your order number or proof of purchase
3. Provide photographs or video of the issue
4. Provide a written description of how the issue occurred

We will assess your claim within a reasonable timeframe (typically 5–7 business days).

If the claim is approved, we will, at our discretion:

• repair the product,
• replace the product, or
• provide a refund (for major failures only).

We may require the product to be returned for inspection.

5. Returns – Change of Mind

Due to the size and nature of surf skis, we do not offer change-of-mind returns on surf skis.

Accessories may be returned within 14 days if:

• unused,
• in original packaging, and
• accompanied by proof of purchase.

Return shipping for change-of-mind returns is at your cost.

6. Faulty or Damaged Goods on Arrival

If your product arrives damaged:

• You must notify us within 48 hours of delivery
• You must provide photographs of the packaging and product
• You must retain all packaging until the claim is resolved

We will arrange repair, replacement, or refund in accordance with the ACL.

7. Shipping Costs for Warranty Claims

If the product is confirmed to be faulty under warranty, we will cover reasonable return shipping costs. If the product is not found to be faulty, shipping costs are your responsibility.

8. Contact Us

BOS Oceansport Pty Ltd

Email: sales@bosoceansport.com

Location: Sydney, NSW, Australia